PRIVACY POLICY

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Privacy Policy for Lezam, LLC

Last Updated: 1/29/2026

At Lezam, LLC we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data, specifically regarding our communication practices through the Rent Manager software.

1. Information We Collect

We collect personal information that you provide to us when you enter into a lease agreement, including:

• Name
• Contact information (Email address and Phone number)
• Billing and payment information
• Property address and unit number

2. How We Use Your Information

We use the information provided through our property management software, Rent Manager, to:

• Manage your tenancy and lease agreement.
• Process rent payments and security deposits.
• Communicate essential property updates and maintenance notices.

3. Text Messaging (SMS) Policy

We use the Rent Manager software to communicate with current tenants only via SMS (text messaging).

• Scope of Messaging: Text messages are sent for periodic updates and administrative reminders only. This includes, but is not limited to, rent due date reminders, payment confirmations, and emergency property notifications.
• Opt-In: By providing your mobile phone number in your lease application or tenant portal, you consent to receive administrative text messages from Warehouses Houston.
• Opt-Out: You may opt-out of text communications at any time. To stop receiving text messages, reply "STOP" to any message you receive from us. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed.
• Help: If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance.
• Frequency: Message frequency varies based on your account activity and upcoming deadlines (typically 1–4 messages per month).
• Carrier Charges: Message and data rates may apply depending on your mobile plan.

4. Data Sharing and Privacy

• No Third-Party Sharing for Marketing: We do not sell, rent, or share your phone number or personal data with third parties for their marketing or promotional purposes.
• Service Providers: Your data is processed through Rent Manager solely for the purpose of managing your account with Warehouses Houston.
• Legal Compliance: We may disclose your information if required by law or in response to valid requests by public authorities.

5. Message Content

Messages may include promotional offers, alerts, communication about community news, urgent notifications, events, and other content. Standard messaging rates may apply. Message frequency will vary.

6. CTIA Compliance

Our services comply with CTIA guidelines. To report concerns or violations, contact us using the provided information.

7. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your data is stored within secure networks and is only accessible by a limited number of persons who have special access rights to such systems.

8. Your Rights

You have the right to access, update, or request the deletion of your personal information, subject to legal and contractual obligations related to your lease.

9. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. We will notify you of any material changes to this Privacy Policy by posting the updated version on our website or through other means. Your continued use of the Service after such changes constitutes your acceptance of the revised Privacy Policy.

10. Contact Us

If you have any questions regarding this Privacy Policy or our SMS practices, please contact us at info@warehouseshouston.com.